If you don't know insurance, know your insurance agent.

Jeff Carbone


Jeff began his insurance career in 1978. After working for 2 major insurance companies, he started the Jeff Carbone Insurance Agency in 1986. His 40 years of experience is his Clients Biggest Asset. Going "Above and Beyond" to give our clients the excellent service they deserve is what our agency was found on. Jeff is a classic car collector and also enjoys attending Red Sox games and sporting events with his family.

James Norkum


Jim began his career with Jeff Carbone Insurance in 1998. He has a bachelor's degree in business management and holds a CISR designation. Jim, and the entire staff, attend insurance industry classes and seminars to stay ahead of changes in the industry. He is also an on call Firefighter and licensed EMT for the town of North Reading. Jim enjoys golfing and lives in North Reading with is wife Barbara and two children.

Shawn Packard


Shawn began his insurance career in 2012 when he became a licensed property & casualty agent with Jeff Carbone Insurance. He has attended several several insurance classes and seminars to keep up with the changes that affect his clients. Providing exceptional customer service and respect is what Shawn does on a daily basis. In his spare time, Shawn enjoys traveling and is an avid Patriots fan.